Terms of service

1. Introduction
Welcome to Babycamp NZ! By accessing or using our website, you agree to comply with these terms and conditions. If you do not agree, please refrain from using our services.

2. Legal Information
Our legal trading name is Babycamp New Zealand Limited.
All prices displayed on our website are in New Zealand Dollars (NZD) and include GST unless otherwise stated.

3. Payment and Orders

  • We accept payments via Visa, Mastercard, American Express, Shopify Payments and Google Pay

  • Payment must be received in full before orders are processed and shipped.

4. Shipping and Returns

  • Orders are shipped following our Shipping and Returns Policy.

  • On rare occasions, if you find a fault with your item, please contact us immediately at hello@babycamp.co.nz.

  • Items deemed faulty (not due to wear and tear) after inspection will be addressed under the Consumer Guarantees Act.

  • To cancel an order, email us at hello@babycamp.co.nz. Cancellations before shipping may incur a 10% handling fee.

5. Product Information and Accuracy

  • While we strive for accuracy in our product descriptions and stock availability, errors may occur.

  • If you believe a product does not match its description, please contact us immediately so we can rectify the issue.

6. Limitation of Liability
Babycamp NZ is not liable for indirect, incidental, or consequential damages arising from the use of our products or website.

7. Changes and Disclaimer

  • We reserve the right to change website details, including pricing and shipping costs, without prior notice.

  • While we do our best to provide accurate information, mistakes may occur. Please notify us if you encounter any discrepancies.

8. Contact Information
We value your experience and strive to ensure your satisfaction. If you have any concerns, please reach out to us:

  • Email: hello@babycamp.co.nz

  • Note: Babycamp New Zealand is an online-only store and does not operate a retail location.

9. Intellectual Property
All content on this website, including text, images, and logos, is the property of Babycamp NZ and is protected under copyright laws.

10. Privacy Policy
Your privacy is important to us. Please refer to our Privacy Policy for details on how we handle your information.

11. Consumer Guarantees Act
We are committed to meeting our obligations under the New Zealand Consumer Guarantees Act for all products deemed faulty.

12. Final Note
We want our customers to have the best experience possible. If there’s anything we can do to improve your time with us, please let us know.